For over 15 years, Maven has helped companies of varying sizes, cultures, locations and industries reach their goals -- from global Fortune 100 companies to local family-owned businesses. Let’s work together to make your project or initiative a success story too.
Microsoft was launching a B2C channel for the first time in its history to meet customer demands and get in the game with competitors who have strong retail and online consumer channels. This was a significant change for Microsoft and it was not easy for some internal stakeholders to understand the vision and get behind it. Many internal stakeholders were concerned that the Microsoft Store team was breaking Microsoft’s business model, so the team had to take a very proactive and aggressive approach in educating them.
Their goal was to saturate all possible internal communication and external marketing channels to drive traffic to the new website and generate sales. They wanted the product teams to use their platform to sell their products so they had a short-term goal of signing up all of the secondary products (Visual Studio, various server products, SharePoint, etc.) and over the long-term to get the primary products (Office and Windows). They knew the end goal, but didn’t know how to make it happen. The team appreciated that Shari is great at listening and absorbing the intent and then turning disparate thoughts into a comprehensive plan with concrete deliverables.
Shari was relentless in pursuing every possible communication channel, over 30 of them, even when she was exhausted and the team’s plates were overflowing. The Microsoft communications team said that it was the most well-run internal campaign they’d ever seen and other groups used it as a blueprint for their launches.
JM Family Enterprises is one of the largest diversified automotive companies in North America with over 4,200 associates. Their continuous improvement department saw the need to integrate Change Management into their internal services. The department received Prosci training, then hired Shari to coach them and develop an implementation approach that aligned with their corporate culture. She coached Lean Six Sigma experts to successfully apply change management in several process improvement projects, including a multi-faceted program that significantly revised all IT Technology Operations’ processes and IT’s organizational structure.
OEC Graphics introduced a new CRM to a tenured sales force that was not accustomed to leveraging technology. She established and led an internal change management team to develop a solid Change Management Strategy that included Internal Communications, Training and Reinforcement Plans for the organization. She trained and coached sponsors, managers and the change management team to effectively lead change. She partnered with IT and HR in organizational alignment and resourcing to support the change plans. Her presentation at the annual sales meeting inspired many potentially resistant employees to whole-heartedly embrace the change and even volunteer to help make it happen.
Terry Schmidt is a recognized thought leader with three decades' experience helping diverse organizations in 38 countries to improve performance, productivity and profits. He is a Harvard University MBA graduate and a renowned expert in the Logical Framework Approach project management methodology. Tony Robbins says, "Terry Schmidt is one of the most brilliant planners in the world."
Terry was working hard to get his latest book finished, published and printed before he presented at a major project management conference. Shari collaborated on content development and provided professional editorial services, and the book was finished and distributed at the conference as planned.
Connaissance Consulting was a Siebel VAR that later expanded to general IT consulting. Shari was a founding member of the company’s change management practice and contributed significantly to the development of its methodology, templates and service-offering selling model. She traveled weekly to serve clients in 10+ states over a four-year span, expanding her skill-set to include technical training, process improvement, business analysis and project management to meet client needs. She was known by clients and peers for excellence in communication, training, client relations, business need assessment, strategy and leadership. She served several clients, including Castrol Oil (a division of BP), York International, Corio/Extreme Networks, Aegis Insurance, Communications Data Services, and Montana State Fund.
CDS Global, Inc. is a multinational corporation based in Des Moines, Iowa, that provides business process outsourcing and customer data management to various industries worldwide. One of their leaders was interested in implementing a CRM solution, but did not have leadership buy-in. Shari conducted their RFP process in half the usual time and delivered not only technical recommendations but also the foundation for a business case and strategic implementation plan to help build executive support for the change.
Shari delivered a ‘change management for leaders’ course. Its content was excellent and it was well received among the leaders/managers. She also did some one-on-one coaching with some of the senior level leaders to help them understand their role in facilitating and supporting the change across the organization.
The Business Advantage specialized in leadership and holistic business management coaching for small business owners. As a Business Success Counselor, Shari improved small business owners’ knowledge and effectiveness in leadership, organization, goal-setting, marketing, business development, accounting, finance, technology, and personnel management through training seminars and individual coaching.
The Microsoft Store team acquired ownership of the legacy e-commerce program from another organization. Shari developed and drove the organizational transition plans for human resources, budgets, business processes, metrics, reporting, site content management (including localization), infrastructure, operations and much, much more. Despite some organizational sensitivities about the transfer of responsibility, in the end all stakeholders were very pleased with the migration.
Shari joined Aegis’s Siebel CRM implementation project when the development of detailed business requirements was approximately six weeks behind schedule. She jumped right in and took charge of the situation. Shari handled herself in a very professional manner throughout a difficult transition period, as the initial project BA was still involved. She worked weekends to establish a BA methodology that would work for the client, and then went to work converting initial documents into that format. This enabled her to see where the gaps were and what needed to be done in order to move forward. The fruits of her labor were realized in December when the release was delivered on time, under budget, and included more functionality than originally planned for.